Support

Updated June 27, 2026

Need help? Contact [email protected]. Below are frequently asked questions and our policy documents.

Pricing & creditHow credit works Credit & refund policyWhen credit is deducted / refunded Security & responsible useHow the app runs safely Privacy policyHow your data is handled Terms of serviceRights & responsibilities

Frequently asked questions

Does Zy Seller store my Facebook password?

No. You log in once in the app's real browser; the app reuses that session to read visible content — no password is stored, no cookies are extracted.

Where are my leads and phone numbers stored?

All posts, leads, and phone numbers are stored right on your device (encrypted at rest). Our servers only keep account info, credit balance, and summary usage data — lead content is never stored.

What powers AI scoring?

When you request scoring, the app sends the post content and your criteria to Zy Seller's servers; the server calls an AI model and returns a score and reasoning. Each scoring call deducts 1 credit (only on success).

What happens when I run out of credit?

The app pauses AI scoring; scanning and saving leads continue as normal (new leads wait to be scored until you have credit). Upgrade your plan or wait for the next refill — choose/upgrade a plan in the app's Plans section.

The login code isn't arriving by email?

Check your spam folder, make sure the email is correct, wait a few minutes, then resend. If it still doesn't arrive, contact [email protected].

Is collecting leads this way compliant?

The app only reads content already visible in groups/places you have lawful access to. You are responsible for complying with platform terms and personal-data regulations (e.g. Decree 13) in your region. See Responsible use.

Contact

Email: [email protected]